Quill / HarperCollins
Date: March 2, 2004
Reviewed: Trade Paperback
it at Amazon
Nonfiction – Self-Help/Personal Growth –
Notes: Reviewer Kristin Johnson is the author of CHRISTMAS
COOKIES ARE FOR GIVING, co-written with Mimi Cummins and ORDINARY
MIRACLES: My Incredible Spiritual, Artistic and Scientific Journey,
co-written with Sir Rupert A.L. Perrin, M.D.
Art of Persuasion
By George J. Thompson,
Ph.D. and Jerry B. Jenkins
You’re on the freeway and a road rage driver hits you. You
yell epithets at him. He yells back at you. Before you know it,
the two of you are pulled over and the LAPD doesn’t realize
you have a video camera…oops, wrong scenario. The next thing
you know, there’s a police officer in your face, yelling at
you. “He started it” makes you sound like your two kids
in the back, who along with your spouse think this is an episode
of “COPS” gone wrong.
In another location, a teenager refuses to do his homework and the
parents yell. The teenager either storms out of the house or is
sent to bed Amish style: no electricity, no nothing.
George Thompson, Verbal Judo expert, and Jerry B. Jenkins, who refines
this communication samurai’s sword into a mighty pen. The
result: a useful book on communication as a martial arts form, and
not a Jackie Chan type either. Actually, Jackie’s known for
using humor to talk his way out. The ancient samurais and Buddhist
monks used often-whimsical koans to deflect tension. Thompson and
Jenkins add several acronym communications formulas and the use
of “strip phrases” such as “’preciate that,
oyesss, understan’ that.” Try one of those instead of
arguing with your spouse over Thanksgiving plans and maybe you won’t
feel like the turkey in the oven.
should I bother to shove my ego out of the way and empathize with
the customers/kids/cops/parents that make my life difficult? Thompson
and Jenkins make it clear that difficult people are a way of life.
Or to summarize in concrete terms, you have a choice to yell “He
started it” at the police officer instead of saying, “Sir,
here is what happened,” or the teenager can be grounded for
life instead of saying, “’preciate that, Mom and Dad,
but I really promised to help out my best friend, so maybe we can
work something out.”
and Jenkins also guide police and parents, who like the samurai
possess power and strength (kids are unconscious verbal competent),
to successfully practice verbal responsibility.