The 4th Secret of the One Minute Manager
A Powerful Way to Make Things Better
by Ken Blanchard and Margaret Mc Bride
Of all the "One Minute" books this has to be my favorite! It says it all. We are so often in a hurry getting
things done that we forget that although shortcuts get us results faster, they donít always pay off. And when that
happens, we make mistakes, but we donít take the time to apologize. And that is the most important step in walking
in integrity. My one minute review would have to start with a synopsis that simply states the obvious... One Minute
Apology, thatís what this book is about.
And indeed this is a powerful way to make things better. Blanchard and co-author, McBride begin their insightful
teaching aid by telling the story of a young businessman named Matt who, during a Board meeting listens as his boss
becomes the target of criticism and then fails miserably as he attempts to defend himself and control himself at the
same time. Matt goes home afterward and contemplates how he can help his boss out of the hole he has dug for
himself. He calls his friend, Jack Peterson, known as The One Minute Manager, to help him figure out what his boss
did wrong and how he can right his problem.
During the weekend at his home Jack gives Matt The 4th Secret of the One Minute Manager... The One Minute
Apology, formerly the title of this book.
The 4th Secret of the One Minute Manager: A Powerful Way to Make Things Better really humbles the reader
and brings home the importance of making wrongs right for efficient working relationships.
I enjoyed it and it only took about a minute to read.